What our Customers say...


Everyone was wonderful and treated us with the upmost respect. I couldn't have asked for kinder or more respect than these individuals gave us. I would use them again and I would hope to have the same people again.

These guys did a great job on repairing everything in my home. They had to tear out a natural slate floor and it is not an easy job. I appreciate everything they did and I would recommend them to anyone

Fantastic Company to work with. They went the 2nd and 3rd mile in getting our church water sprinkler leak cleaned up and ready for repairs. Recommend them highly!!!! Thanks Jonathan for the personal touch!!

James Stewart was very helpful and informative about our situation. Very professional. Thank you James and SERVPRO for your service.

Had a pipe burst and experienced major flooding in my home. Within the hour of calling, SERVPRO was here handling everything. Steven and the entire crew were amazing! They had us all set up and came back every day to be sure things were going according to plan. Very professional & respectful! They answered every question I had. I would absolutely recommend them to anyone in need. Thank Guys - you all are much appreciated!!

Anthony and Dexter did a GREAT JOB at my house in getting it back to living condition after I had fire there.I am glad SERVPRO have nice and kind people that take pride in their work and who treats you like you are family!

Steve and Justin were so nice and worked so hard. They stayed and worked late ,I so appreciate all they did .If Ihad a problem again I would want them again THANK YOU GUYS AND SERVPRO

James, Tasha, Joyce and Jonathan Bell have been very helpful during my recent water damage. They responded very quickly and were very professional! Good job team!!!!

Mr. Steven Ledbetter was very professional and helpful. Also very quick on responding to our mess. I hope I don't have to call SERVPRO ever again. But if I do I will be asking for Mr. Steven and his crew. SERVPRO is in the process of trying to put the house back together now. I wish Mr. Steven and crew had time to help put the house back together. But that's on the construction side. I hope they are as professional, helpful, and quick as the mitigation side has been.

Wonder friendly people. Very hard working. Cathy Hollis, Rhonda and Tasha thank you all so much.

Great people, great prices, they get the job done fast and right

SERVPRO folks that came to my rescue were Angela and Chris. Our toilet overflowed in the middle of the night and we called SERVPRO at about 4am. Angela and Steve were here by 6am and had everything set up in about 30 minutes. Angela explained the entire process in detail and walked us through all the documentation needed while Chris began vacuuming to water. Angela knew all the state requirements for mitigating damage from black water which was critical in making decisions regarding the hardwood flooring and furniture affected. Once they got started we just sat back and watched. They had the water removed, the damaged furniture identified, and drying fans running by the end of the day. Angela brought another crew in to pack our stuff that would be stored and Chris monitored the various fans for drying the wood and keeping the air clean. Chris and his helper stored all our furniture into a pod that they had brought in so we could get ready for next steps. They displayed a high degree of professionalism which reduced our stress level during the clean up and I would use them again in a heart beat.

Steven and James done a great job hope I never need the help again but if I do this will be the crew I use

We came home from a vacation and found a huge water leak in our main bathroom, which had ruined everything in it. We contacted SERVPRO after speaking with our insurance agent and they had someone out to look at the damage that day. The crew that came to demolish the bathroom did so in one day. Then they sent a crew to take care of the drying process. I apologize for not remembering her name but she was very knowledgeable, professional, and considerate. Her crew did an excellent job of getting the bathroom ready to be rebuilt. Johnathan Bell had a crew come to start the rebuilding shortly afterward. Mark and Jason did most of the work. A couple of other guys came to finish mudding the sheetrock. They were very prompt at showing up every day until the work was done. Our bathroom now looks better than it did before the leak happened. We are very pleased with the performance of SERVPRO from start to finish and would recommend them to anyone. Thanks for a fantastic job.

Jonathan Bell and his team members Jason Griffin, Jason Garris, and Kelly Puckett did an exceptional restoration when 2 rooms of our house was flooded. We would definitely recommend this team of highly skilled professionals to get the job done right.

We recently had the Police Department offices cleaned and disinfected by SERVPRO. Kayley, Megan and Michelle did an excellent job. They were professional and worked quickly and efficiently. We could not have asked for better service. Thanks to you all, we greatly appreciate the wonderful job you did for us.

SERVPRO recently disinfected and cleaned our facility very thoroughly during the Covid-19 pandemic, very professional courteous staff, definitely would highly recommend their services.

Michelle Thomas and Kayley Nicole Tyner were awesome!! Performed a proactive cleaning/disinfection of our entire facility and some of our patrol vehicles!!! Great job and a big thank you from our entire staff!!! You guys rock!!!!!

I’ve had the best experience with SERVPRO. They came in and have done everything you could imagine to make our flood less damaging. We couldn’t have done it without you all so thank you (Tasha)

Professional, courteous, and they did an amazing job.

James Tasha Joyce and Jonathan Bell have been very helpful with my recent water damage. James and Tasha arrived on site very quickly and begin drying my property. They were very professional and courteous

I want to thank every SERVPRO employee who cleaned our home after it suffered smoke damage when our shop burnt.... Ms. Kathy, Misty, Crystal, Dale, Angela, Mr. Steven, and "Tiny Tot" aka Mrs. Rhonda. Each person I've met has compassion and love helping people. The Cleaning crew expecially Mrs Rhonda has touched my heart. Dont let her size fool you. The greatest things come in the smallest pacpages. "Tiny Tot" was prompt each day. She treated my home as if it was hers, treating each thing she cleaned with care. ?????? She made sure every picture was straight and every mirror was streak free. I hope you're blessed to have her in your home. My home smells great! I loved picking out the air freshener scent.

I had my sectional couch cleaned due to a pet accident. The two men from SERVPRO, Josh and Danny were very professional and very friendly! They were very diligent in their work, also. I highly recommend these two men and will definitely ask for them again. In less than two hours they had our couch looking brand new!

We had a water event that caused much damage. Your crew got here in less than 2 hrs. They worked for 4 or 5 hrs cleaning up and putting out dryers and fans. They cleaned up before they left. They were professional and did an excellent job drying out our house. They took several area rugs and cleaned them and they were. Returned in good shape. In the midst of the trama we were going through they assured us it would be ok. I woulda highly recommend this group. They were friendly, caring and professional.

Rhonda, crystal,Angela and John are doing a wonderful job cleaning up after a fire at my house

Jeremy and James were very courteous and prompt very respectful

Amazing group of staff with awesome hearts!!

Great Customer Service and Staff.

Carpet cleaning by SERVPRO They did a great job carpet looks great looks brand new thank you

Very happy. Very professional job. Couldn’t be more happy. Great price. Very pleased. Josh and Danny were great guys to talk to.

I had a waterline burst in my wall. It caused the biggest mess I had ever seen. SERVPRO put my house back together and now it looks amazing. So grateful.

We had a horrible storm a while back. I had called several contractors and they would never get back to me. I finally called SERVPRO and they came out they same day and started working. They did a great job. 

Worst day of my life, I came home to a fire in my home. Luckily I used SERVPRO and they were amazing. They did everything. I can never express how grateful I am.

SERVPRO cleaned our entire bank during covid-19. We are so grateful for them being able to do this for us. They did such a great job.

We had a water situation and I didn't realize how bad it was until I put pressure on a wall and the dry wall crumbled. SERVPRO was there in no time getting started. They are amazing.

We had so much storm damage back in the summer. We are so grateful to SERVPRO to be able to do all of the work we needed done. It looks amazing.

My house had so much smoke damage I thought we would have to tear out and reconstruct but whatever SERVPRO does works. 

Michelle and Kayley were awesome!!! Performed proactive cleaning/disinfecting of our entire facility and some of our patrol vehicles. Great job and thank you from our entire staff!!! You guys rock!!

Everyone I dealt with was very professional and understanding. I really felt heard during the entire process. I would recommend them to everyone I know.

The team at SERVPRO in Newbern, Tennessee are awesome! Our dryer shorted out while we were away from home. We had major smoke damage throughout the house. They went above and beyond for us during our time of need. Our house looks great! They were very professional yet personable! I’m thankful we chose SERVPRO!

Everyone was wonderful and treated us with the upmost respect. I couldn't have asked for kinder or more respect than these individuals gave us. I would use them again and I would hope to have the same people again.

We used SERVPRO a few years ago to repair some damage we had from an ice storm. They were awesome! They went above and beyond making our house better than before. Professional, clean, and respectful. I would definitely recommend them and have to friends that have needed repairs to their home.

Great service , showed up on time, completed the job, very friendly. Professional services, done what they said they would and got it right the first time. 5? Thank you !

SERVPRO has been more than a service they have been a friend in the most disastrous times in my life. The first was when my kitchen caught fire and smoke damage was through the entire house. They not only cleaned the kitchen they cleaned each item in the kitchen and stored it until my kitchen was rebuilt. They also cleaned my family's entire wardrobe and anything that was smoke damaged. The second time was when tragedy struck and they came to clean my home after the worst experience in my life. They were kind, gentle and reassuring. They cleaned every surface and removed all items touched by the tragedy. The third time was water and mold damage in our office. I recommended my employer use SERVPRO and like always they did the job with perfection, always going the extra mile. I recommend to anyone in need of the services they provide to contact them for a job well done! Thanks SERVPRO!

We had a pipe above our offices burst and flood several rooms. I expected a full day of waiting and dealing with multiple services, but one call to SERVPRO solved all of my problems. They arrived quickly and handled all the details. I was glad to have such professional and detail oriented people fixing our problem! They worked with us, accommodate our schedules, and helped us save time and money.

During a recent storm, a tree fell on my roof causing not only damage to my roof but cause water to make its way into my home. SERVPRO came as soon as they could to take care of the problem. The employees were very attentive and friendly. I am so thankful they were there to help me during that crazy time.

My kitten has had a few accidents and lord knows that is the worst thing to have to get out of furniture. I had no clue what to do and so I decided to give SERVPRO of Weakley/Gibson/Carroll Counties a call. They cleaned my couch in less than two hours. No smell or stain. I would highly recommend and will use them again.

I am very happy with how my kitchen turned out. Everyone here is so great! 

Everyone done a fantastic job on our kitchen! We are very pleased with everything! Great job Jason!

Looks great!

Techs are very nice and do a wonderful job!

Everything looks great!

Very please with the professionalism and quick acting of SERVPRO.

Well done!

Nathan was awesome to work with! He made a terrible situation manageable. Thank you so much!

Friendly, helpful staff. They were kind, caring. Great team. We were very pleased.

I am so grateful for their professionalism.

We had a major water leak in the women’s restroom. We open the church up to SERVPRO of Weakley, Gibson, Carroll Counties with their several thousand dollars worth of equipment and they started dehumidifying, vacuuming and getting rid of all the water. They were using moisture meters to check walls impacted by the water. They really did a superb job. I would recommend them to anyone, anytime.

I am very satisfied with the carpet cleaning that SERVPRO preformed. I will use them again. The crew was very professional. 

“I started using SERVPRO of Dyersburg/Union City, SERVPRO of Weakley/Gibson/Carroll, SERVPRO of Jackson/Crockett many years ago when I was in the hotel industry and now I use them at The Farms County Club in Dyersburg.  Over the years I have used at least four different cleaning companies and I have never found anyone who can compare to their level of clean.    The level of customer service and the quality of work is why I continue to use them today after so many years.”

SERVPRO did a fantastic job on my carpets. I am very pleased with the work they preformed and how they look. 

I had my carpets cleaned in the dining room, living room, hall, and bedroom. I had the tile in my bathroom cleaned. The crew did a wonderful job. Everything looked wonderful.

I feel SERVPRO Franchise's office staff was courteous, polite, and helpful throughout the duration of the job.

They were prompt, courteous and attentive to my concerns.

I was clearly explained the cleaning and restoration process throughout the duration of the job.

I was confident in the knowledge and professionalism of the SERVPRO.

I would use the SERVPRO for future cleaning.

I would recommend SERVPRO to my friends, family, and colleagues.

Overall, I am satisfied with the service provided by the SERVPRO.

My couch and carpet that I had cleaned looked great. SERVPRO did great a great job. The workers were very nice, and they were on time.  I am already telling people about how well SERVPRO did on my carpet and couch!

To Whom It May Concern:

One never will know when something will break in the house! From personal experience I have learned that whatever breaks, call SERVPRO because they will repair it and take care of the customer very well and as promptly as possible.

Great admiration goes out to Jason & Nathan! Your teams have been wonderful! Thank you for all you have done to get my house back in working order! Nathan, you are one of the most dedicated persons I have ever had the privilege to work with on such a project. You sought answers to make everything work better than a well-oiled machine!

SERVPRO does much more than I was ever aware. Thank you for all the great work! I'm very glad Farm Bureau suggested I contact you!

With deep gratitude, 

Sandra Allen